As a global leader in digital communications software, services and devises for businesses of all sizes, Avaya understands the connections and communication experiences among their customers with their open, intelligent and customizable solutions for contact centers and unified communications. Together with SST, the partnership will strengthen both parties’ position in the industry, as well as compliment to the existing portfolio with a complete digital communications offering to its customers.

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Avaya OneCloud CCaaS

Avaya OneCloud Contact Center as a Service (CCaaS) is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open CCaaS architecture with scalability, security and in-depth analytics across the customer journey for a simple and flexible cloud experience.

Avaya OneCloud CCaaS offers a seamless path to the cloud from the trusted contact center leader. Avaya provides all the features your business requires to meet the needs of your customers and employees, using the power and versatility of a true cloud solution.

Avaya OneCloud CCaaS makes it easy for your organization to deliver an effortless customer experience across different
channels and devices while helping you maximize employee and team performance.

Avaya OneCloud UCaaS

Today’s consumers want to connect with companies on their terms, using the channel of their choice. OneCloud CCaaS includes all the features you need to meet those expectations, as well as streamline processes and gain in-depth performance insights with intelligent technology. This category includes but is not limited to the following products and features: 

  • AI-driven interactions 
  • Employee engagement tools 
  • Automation for greater efficiency and better experiences 
  • Comprehensive omnichannel contact center capabilities

Avaya OneCloud CPaaS

Create Apps Without Limits

Build and integrate apps with ease with Communications Platform as a Service (CPaaS). With Avaya OneCloud CPaaS, you can communications-enable applications with a platform that supports SMS, MMS, voice, messaging, and digital channels.

  • Messaging (SMS, MMS and WhatsApp)
  • One-Click Google Contact Center AI Integration
  • SIP Integration
  • Automatic Speech Recognition & Text-to-Speech
  • Call Recording & Transcription
  • Audio Conferencing Voice Changer & Background Audio Customization

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