Nutanix x Kepro x Ingram Webinar: Turn Your Database into a Service (24Feb)

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Kepro Solutions Limited - Customer Survey

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The purpose of this survey is to measure performance of our services provided to our valued customers. Your feedback & suggestions are very precious for us to continually provide the best quality service.
本問卷調查的目的在評估本公司對客戶的服務質素, 從而持續改進及提供最佳的服務

Part 1 : Sales-in-Charge 業務員
1.1 Responsiveness 回應速度

1.2 Product Knowledge 對產品的認識

1.3 Understanding of Customer needs 了解客戶要求的程度

Part 2 : Order Administration 訂單處理
2.1 Efficiency of Order Processing 處理訂單的效率

2.2 Responsiveness & Helpfulness on inquiry 回答查詢的效率與能力

2.3 Documentation Handling & Accuracy 文件處理及準確度

Part 3 : Logistics Operation 物流服務
3.1 Cargo Handling 貨件處理

3.2 Accuracy of Cargo (Item & Qty) 貨件及數量的準確度

Part 4 : Technical Support 技術支援 (if applicable 如有)
4.1 Providing Professional Advice 提供專業意見/指引

4.2 Responsiveness & Helpfulness on inquiry 回答查詢的效率與能力

Other Comments 其他意見

Thank you for your co-operation. 多謝閣下之寶貴意見.